Refund Policy

60-Day Money Back Guarantee

We offer a full 60-day money back guarantee on all SplitFix™ orders. If you're not satisfied for any reason within 60 days of your purchase, contact us and we'll issue a full refund — no questions asked.

How to Request a Refund

Email us at support@kobobeauty.com with:

• Your order number
• The email address used to place the order
• A brief note on why you'd like a refund (optional but appreciated)

We'll process your refund within 3–5 business days back to your original payment method.

Return Shipping

You do not need to return the product to receive your refund. We take the hassle out of the process — simply reach out and we'll handle the rest.

Damaged or Defective Items

If your order arrives damaged or defective, please email us within 7 days of delivery with a photo and we'll send a replacement at no charge.

Questions?

We're always happy to help. Reach us at support@kobobeauty.com and we'll respond within 1 business day.